Privacy & Security
At EduCap Inc® ("EduCap"), protecting the privacy of your personal information is
very important to us. This notice describes our practices, policies and how we protect
your non-public personal information (information not from a public source). Rest
assured, these practices and policies will continue to protect your information
even after our relationship with you ends. The practices and policies set forth
below replace any previous notices or statements from EduCap on the same subject
By using the website provided to you by EduCap (the “Website”), you have also agreed
to the electronic notice disclosure and consent in the "Loan to Learn®" – Terms
of Use. You have affirmatively consented to receive all further notices and disclosures
applicable law, electronically or by electronic means, and not in paper or other
We collect and maintain partner and borrower information to serve you better and
administer your loan(s) and loan programs. The information that we collect may be
required for us to comply with laws and regulations that apply to participants in
education loan programs. We collect the following nonpublic personal information:
- Information we receive about you from your application, promissory notes, correspondence,
communications, and other forms such as your name, address, social security number,
school and course of study.
- Information received from the schools you attend or formerly attended, or to which
you have applied for admission.
- Information we receive from consumer credit reporting agencies, which report on
your credit history.
- Information that we collect from you during your relationship with us, our affiliates
or others (such as student loan lenders, guarantors, servicers and the U.S. Department
of Education), such as your loan balance, repayment history and any other parties
involved in your transaction(s), such as a creditworthy co-signer or another.
So you can feel safe, we impose strict standards of security and confidentiality
and maintain physical, electronic and procedural safeguards that comply with federal
regulations to guard any information you share with us. We continually assess new
technology for protecting information and upgrade our systems when appropriate.
Our employees, contractors and agents are required to protect the confidentiality
of your information in compliance with our established policies, and we endeavor
to restrict access to nonpublic personal information to our employees, contractors
and agents who have a business reason for access, such as servicing and collecting
your loan. Employees who violate our privacy policies are subject to our normal
With Whom Do We Disclose Your Information?
EduCap does not share or otherwise disclose your nonpublic personal information
to any other entities except as required or permitted by applicable law, specifically
the Gramm-Leach-Bliley Act and the Fair Credit Reporting Act. Therefore, we only
share your information as follows (examples to follow):
- when you explicitly instruct and authorize us to,
- with parties involved in the loan process,
- with service providers that assist us with processes or functions, and
- as otherwise permitted or required by law.
Disclosing Information to Parties Involved in the Loan Process. EduCap works with
several highly reputable third parties involved in the loan process. In order to
receive the financial services you or your students have requested, EduCap must
receive and disclose information about school(s) and borrower(s) to and from the
parties who participate in the loan process by funding, collecting, processing,
administrating, servicing or maintaining a borrower's education loan.
- Example: A network of different parties are required to process a loan application,
administer the loan while it is outstanding and provide the borrower with customer
service during the loan repayment period. Therefore, information must be shared
amongst these companies. Each of these companies is required by law to adhere to
applicable federal, state and local laws and regulations. We require the service
providers we use to sign business agreements that restrict their use of borrower
information to fulfilling the contracted service.
Disclosing Information to Companies Performing Services on Our Behalf. EduCap works
with several highly reputable service providers that perform loan program services
who may have access to your information.
- Example: We use service providers to assist us with various processes or functions
such as distributing our emails for us or processing automatic payments that you
or your students may have requested as part of a loan transaction. We require such
service providers we use to sign business agreements that restrict their use of
your information to fulfilling the contracted service.
Disclosures Permitted or Required By Law. We may disclose information when we believe
it necessary to conduct our business and where disclosure is permitted or required
- Example: In order to administer an education loan, as needed for the purpose of
offering, processing, servicing and collecting loans, we may disclose a borrower's
nonpublic personal information to other parties in the student lending business,
such as guarantors, lenders, loan servicers, the Department of Education, credit
bureaus and schools.
- Example: We may be required to share borrower information with law enforcement or
government agencies in response to a court order, subpoena, state/federal audit
or other similar circumstances.
Do Not Track Notice
We may use automatic data collection technology to record other information that identifies
your device and tracks your behavior on the Website. We may automatically receive and record
information on our server logs from your browser, including your IP address, cookies, and the
pages you request, as well as pages you have visited of our partner and affiliate websites and
the products you viewed. At the current time, the Website will not treat you differently if
we receive Do Not Track signals from your browser and we may not comply with Do Not Track
settings on your browser.
Children's Privacy Protection
EduCap takes special care to protect the privacy needs of children under the age of 13 and EduCap
encourages parents to be an active participant in their child's online activities. EduCap abides
by the requirements of the Children's Online Privacy Protection Act (COPPA) and other relevant laws.
The Website does not target and is not intended for children under the age of 13, and EduCap will
not knowingly collect Personal Information from them. If EduCap discovers personal data from a
child gathered through its Website, EduCap will eliminate that data. This Website is not intended
for persons under the age of 18. If you are under 18 you must ask a parent for permission prior to
submitting any information to this Website.
send our current customers our most recent privacy notice at least annually. However,
all of our privacy policies apply to our former customers as well as our current
customers. The practices and policies in this disclosure replace all previous notices
or statements on the same subject matter.
How Do You Correct Inaccurate Information?
Keeping your information accurate and up-to-date is very important. If you ever
find that your information is incomplete, inaccurate or not current, please contact
us at the email address provided below and we will promptly update or correct any
Online Advertising Note
Loan to Learn takes our role as responsible corporate citizens very seriously, and
we insist on the highest standard of conduct for ourselves and our partners. While
we advertise online to promote our products and services, we do not and will not
knowingly engage in predatory advertising practices such as parasitic software,
un-closable pop-ups or spyware. If you find an online advertisement for Loan to
Learn that does not meet this standard, we want to know about it as soon as possible.
Please send a priority email message to email@example.com.
How to know where a pop-up is coming from
If possible, right-click on the pop-up window, select "Properties" from the drop
down menu and include the url address that you see, so we can investigate the source
of the pop-ups. You should also include your email address and phone number so we
can contact you if necessary.
If you are experiencing pop-up advertisements generated by one of these malicious
programs, you may want to remove the pop-up program from your computer. Reputable
programs that attempt to detect and to uninstall pop-up programs are freely available
on the Internet. We do not have a relationship with any purveyors of such software,
however, and do not endorse or vouch for any such software.
Filing a complaint
If you feel you were deceived when you installed a program on your computer (for
example. the program caused the creation of pop-ups on your computer without asking
you), you may also want to take action. The Federal Trade Commission (FTC) handles
complaints about deceptive or unfair business practices. To file a complaint, visit:
http://www.ftc.gov and click on "File a Complaint Online," call 1-877-FTC-HELP,
or write to: Federal Trade Commission, CRC-240, Washington, D.C. 20580.
to the following email address: firstname.lastname@example.org
WHAT DOES EDUCAP (IN RELATION TO YOUR STUDENT
LOAN) DO WITH YOUR PERSONAL INFORMATION?
||Financial companies choose how they share your personal information. Under Federal law, that means personally
identifiable information. Federal law gives consumers the right to limit some but not all sharing. Federal law
also requires us to tell you how we collect, share, and protect your personal information. Please read this notice
carefully to understand what we do.
||The types of personal information we collect and share depend on the product or service you
have with us. This information can include:
- Name, address, school, course of study
- Social Security number, income and employment information
- Loan balances, account balances, assets and payment history
- Credit history and credit scores
||All financial companies need to share customers' personal information to run their everyday business.
In the section below, we list the reasons financial companies can share their customers' personal
information; the reasons EduCap chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
Does EduCap share?
Can you limit this sharing?
|For our everyday business purposes-
such as to process your transactions, maintain
your account(s), respond to court orders and legal
investigations, or report to credit bureaus
|For our marketing purposes-
to offer our products and services to you
We don't share
|For joint marketing with other financial companies
We don't share
|For our affiliates' everyday business purposes-
information about your transactions and experiences
|For our affiliates' everyday business purposes-
information about your creditworthiness
We don't share
|For our affiliates to market to you
We don't share
|For our nonaffiliates to market to you
We don't share
Call EduCap Inc. at 866.398.7741
Who we are
Who is providing
This Privacy Notice is delivered on behalf of EduCap Inc. and L2L Funding, LLC (individually and jointly, "EduCap").
What we do
How does EduCap protect
my personal information?
To protect your personal information from unauthorized access and use, we use security measures that
comply with federal law. These measures include computer safeguards and secured files and buildings.
Also, we only allow employees, authorized service providers and other parties as required
or permitted by law to access your information.
How does EduCap collect
my personal information?
We collect your personal information, for example, when you:
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
- open an account or give us your contact information
- pay your bills or apply for a loan
- provide employment information
Why can't I limit
Federal law gives you the right to limit only:
State laws and individual companies may give you additional rights to limit sharing.
- sharing for affiliates' everyday business purposes - information about your creditworthiness
- affiliates from using your information to market to you
- sharing for nonaffiliates to market to you
Companies related by common ownership or control. They can be financial and nonfinancial companies.
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
- EduCap does not share with nonaffiliates so they can market to you.
A formal agreement between non-affiliated financial companies that together market financial
products or services to you.
- EduCap doesn't jointly market with Student Loan accounts.
Other important information
Do Not Call Policy. This notice is the EduCap Do Not Call Policy under the Telephone Consumer
Protection Act. EduCap only makes calls to existing customers under the terms of the loan servicing
agreement. We do not solicit via telephone numbers on the state or federal Do Not Call Lists, unless
the law allows. If you communicate with us by telephone, we may monitor or record the call.
current and former student loan accounts serviced by EduCap Inc.